The Daily Digest: New Cancellation Policy Is Grabbing Attentions

Hamzah Mahadi, Head of Investigation and Prosecution Section, Ministry of Domestic Trade and Consumer Affairs

20-Mar-19 14:30

The Daily Digest: New Cancellation Policy Is Grabbing Attentions

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In their new updated Passenger Cancellation Policy, Grab Malaysia said that passengers who cancel their rides five minutes after getting a driver, will be charged a fee ranging from RM3 to RM5. We discuss whether this new policy is fair for both drivers and consumers and who regulates this.

Produced by: Kelly Anissa

Presented by: Juliet Jacobs, Tee Shiao Eek, Kelly Anissa

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Categories: Business Analysis, Auto, Technology, Tech, Politics, Social Issues, Travel

Tags: consumer rights, e-hailing services, cancellation fee, Ministry of Domestic Trade and Consumer Affairs, Daily Digest, Bigger Picture,

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