BFM 89.9

Podcast  >  Enterprise  >  Enterprise Explores  >  Consumer Power: You Hold the Key to Energy's Future

Consumer Power: You Hold the Key to Energy's Future

Mark Bennett, Asia-Pacific Energy & Resources Customer Experience Transformation Leader, EY

23-May-24 12:00

Consumer Power: You Hold the Key to Energy's Future

Sustainability and a clean energy future are topics that consumers are more interested in today than ever before. However, the majority are not willing to commit more resources to be more sustainable in their energy usage, according to the EY Energy Transition Consumer Insights Report 2024.

The EY survey covered 100,000 residential energy consumers in 21 markets around the world over three years, with close to 6,900 respondents across Malaysia, Indonesia and Singapore.

It reveals that consumer behaviour is pivotal to the success of the energy transition, with 70% of its success hinging on how consumers act. Despite this, only 30% of consumers believe they can do more, highlighting a significant gap between interest and action.

This year’s report highlights the three "As" of energy: Access, appeal, and affordability as central pillars of energy experience.

In this episode, Enterprise Explores the report’s key findings to further understand the significant gap between consumer interest and action and what strategies can energy providers implement to bridge this gap.

We speak with Mark Bennett, the Asia-Pacific Energy & Resources Customer Experience Transformation Leader at EY, on why addressing consumer apathy is essential for advancing the energy transition.

Produced by: Richard Bradbury, Carol Wong

Presented by: Richard Bradbury

This and more than 60,000 other podcasts in your hand. Download the all new BFM mobile app.

Categories:  marketsenvironmenttechnologyeconomyCorporates

Tags:  consumer energy insightsenergybusinesstechnology

Play / Pause

Listen now : BFM 89.9 -- The Business Station

Today’s Shows

6:00 AM

The 6AM Stretch

7:00 AM

World Market Watch

Tim Mulholland, President, TJM Limited, Chicago

7:15 AM

Morning Brief

7:30 AM

Morning Brief

Tommy Xie, Head, Greater China Research, OCBC Bank

7:45 AM

Top Story

Malik Imtiaz, Constitutional Lawyer

8:00 AM

The Breakfast Grille

Dato' Beh Huck Lee, Group MD, EUPE

8:30 AM

Morning Brief

Professor Datuk Dr Lokman Hakim Sulaiman, Public Health Medicine Specialist

8:45 AM

Morning Brief

9:00 AM

Opening Bell

9:15 AM

Opening Bell

9:35 AM

What's the Focus

10:05 AM

Open For Business

Ann Sze Pang, CEO and Co-Founder; Tan Jin Xue, COO and Co-Founder, Neo Livin

11:00 AM


Matt Armitage, Founder, Kulturpop

12:00 PM

Enterprise Explores


1:00 PM

The Breakfast Grille Repeat

2:05 PM

Discovery Hour

The ABC's of Biodiversity: Gibbons of Malaysia, Mariani Ramli, President, Gibbon Conservation Society - REPEAT

3:05 PM

Front Row

MJPF 11 - the Malaysian Jazz Piano Festival 2024, Michael Veerapen, Principal Founder, Malaysian Jazz Piano Festival 2024

3:25 PM

Front Row

Overture, Lee Wee Xian, watercolour artist

4:05 PM

Health & Living

Doctor in the House

5:00 PM

Top 5 at 5

6:00 PM

Inside Story

7:30 PM

Just For Kicks

Willkommen, EURO 2024!; Asran Rozain | Dez Corkhill | Keeshaanan Sundaresan

9:00 PM

A Bit of Culture

Positivity In Peril; Kam Raslan | Dhanya Nair | Vernon Adrian Emuang