Why Businesses Should Pay Attention To Online Reviews

Zeffri Yusof, Manager of Communications and Public Affairs at Google Malaysia

24-Aug-20 12:00

Why Businesses Should Pay Attention To Online Reviews

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How often do you check Google Reviews before going to a new restaurant? The way we gauge a place’s quality has changed over the last decade, with online platforms informing us if that new pizza joint is worth the 30-minute drive. Yet, many businesses seem to underestimate the value of online reviews. What can they do to garner better feedback from their customers?

Produced by: Arvindh Yuvaraj

Presented by: Audrey Raj and Freda Liu

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Categories: Business Analysis, Personal Finance, Investments, Financial Literacy, Young Finance, Personal Development, Entrepreneurship, Technology, Tech, SME

Tags: Google Reviews, social media, branding,

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