BFM 89.9

HIGHLIGHTS 
Podcast  >  Enterprise  >  Enterprise Explores  >  Transforming Travel with AI: The Future is Here

Transforming Travel with AI: The Future is Here

Whitnee Hawthorne, Global Head of Travel & Hospitality, Snowflake

13-Dec-24 12:00

Transforming Travel with AI: The Future is Here

We speak with Whitnee Hawthorne, Global Head of Travel & Hospitality at Snowflake, about an industry-first AI-driven solution that aims to transform how airlines, hotels, and travel providers operate and engage with customers. We’ll explore how AI is reshaping the customer journey, opportunities for operational innovation, and real-world use cases, such as AI-powered customer service chatbots and predictive planning tools.

Produced by: Carol Wong

Presented by: Richard Bradbury


This and more than 60,000 other podcasts in your hand. Download the all new BFM mobile app.

Categories:  travelmanagingtechnologymarketsinternational

Tags:  predictive planning toolsaiartificial intelligenceautomotive service industrycustomer servicehospitalitychatbottours





Play / Pause

Listen now : Beyond the Ballot Box: We speak to Danesh Prakash Chacko, the chairperson...

Today’s Shows



6:00 AM

The 6AM Stretch

Thought-provoking discussions on ideas, people and events shaping our lives.

7:00 AM

World Market Watch

Joe Quinlan, Chief Market Strategist, US Trust-BOA Private Wealth Management tells us where international markets are heading.

7:15 AM

Morning Brief

We recap global and local headlines from today's papers and portals.

7:30 AM

Morning Brief

Dr. Jayant Menon, Visiting Senior Fellow at the ISEAS Yusof Ishak Institute, discusses the realities of middle powers' geoeconomic choices.

7:45 AM

Morning Brief

Syafiq Ridzwan, Chief of Information of the Malaysian Youth Council discusses measures to attract youth to join the civil service.

8:00 AM

The Breakfast Grille

Prof. Emerita Dr. Durisha Idris, Vice-Chancellor of IJN University College, discusses the institute’s unique programs and its future plans to achieve full university status.

8:30 AM

Morning Brief

Bradley Freeman, Professor of Creative Arts & Media, School of Arts, Sunway University discusses the changes coming to TikTok after they announced changes to their ownsership structure.

8:45 AM

Morning Brief

(REPEAT) We dive into the local and international news that matters to you.

9:00 AM

Opening Bell

(REPEAT) Joe Quinlan, Chief Market Strategist, US Trust-BOA Private Wealth Management tells us where international markets are heading.

9:15 AM

Opening Bell

(REPEAT)Stefan Angrick, Head of Japan Economics at Moody’s Analytics, on Japan's economy outlook 2026.

9:35 AM

People, Planet, Profit

We cover the latest news and views in the ESG space to help businesses thrive with impact.

10:05 AM

Open For Business

Amy Gan, Vice President of Marketing, Etika; and Pearl Liang, from SJK(C) Serdang Baru 1, Selangor (Grand prize winner of Goodday KidStart 3.0 for her innovative idea, “AI Unicorn”.)

11:00 AM

Marketing Mojo

Malaysia’s festive calendar is crowded, but not all holiday campaigns cut through. PHD Malaysia’s David Soo shares how brands can sharpen their messaging, timing, visuals, and spend to drive real impact across multicultural festive moments.

12:00 PM

Enterprise Explores

Nick Eayrs, VP of Field Engineering, APJ at Databricks

1:00 PM

The Breakfast Grille Repeat

Prof. Emerita Dr. Durisha Idris, Vice-Chancellor of IJN University College, discusses the institute’s unique programs and its future plans to achieve full university status.

2:05 PM

Discovery Hour

An eclectic selection of BBC shows, curated with variety in mind.

3:05 PM

Beyond the Ballot Box

We speak to Danesh Prakash Chacko, the chairperson of Tindak about their ‘petugas’ program and why you should get involved.

4:05 PM

Health & Living

Olympian and former national artistic gymnast Farah Ann talks about the ups and downs of her career, and how she coped with the immense pressure on her mental health.

5:00 PM

Top 5 at 5

A countdown of the 5 biggest stories of the day, to catch you up on all you need to know!

6:00 PM

Talkback Tuesday