Transforming Travel with AI: The Future is Here

Whitnee Hawthorne, Global Head of Travel & Hospitality, Snowflake

13-Dec-24 12:00

Transforming Travel with AI: The Future is Here

Pause
Embed

We speak with Whitnee Hawthorne, Global Head of Travel & Hospitality at Snowflake, about an industry-first AI-driven solution that aims to transform how airlines, hotels, and travel providers operate and engage with customers. We’ll explore how AI is reshaping the customer journey, opportunities for operational innovation, and real-world use cases, such as AI-powered customer service chatbots and predictive planning tools.

Produced by: Carol Wong

Presented by: Richard Bradbury

This and more than 60,000 other podcasts in your hand. Download the all new BFM mobile app.

Categories: travel, managing, technology, markets, international

Tags: predictive planning tools, ai, artificial intelligence, automotive service industry, customer service, hospitality, chatbot, tours,

Today’s Shows

6:00 AM

The 6AM Stretch

Thought-provoking discussions on ideas, people and events shaping our lives.

7:00 AM

World Market Watch

Joe Quinlan, Chief Market Strategist, US Trust-BOA Private Wealth Management tells us where international markets are heading.

7:15 AM

Morning Brief

We recap global and local headlines from today's papers and portals.

7:30 AM

Morning Brief

Prof. Amin Saikal of The Australian National University discusses whether diplomacy is still on the table as US-Iran tensions escalate.

7:45 AM

Morning Brief

: Soh Lian Seng, Head of Tax at KPMG in Malaysia, discusses the New Incentive Framework and influencer tax.

8:00 AM

The Breakfast Grille

Nizam Abdul Razak, Founder & CEO of Monsta Studios Sdn Bhd discusses Papa Zola The Movie’s RM60 million success and the making of a Malaysian animation powerhouse.

8:30 AM

Morning Brief

Professor Datin Paduka Dr Fatimah Mohamed Arshad, Food Security Chair, UPM talks about the National Food Security Policy 2030 and proposed National Food Security Act.

8:45 AM

Morning Brief

(REPEAT) We dive into the local and international news that matters to you.

9:00 AM

Opening Bell

(REPEAT) Joe Quinlan, Chief Market Strategist, US Trust-BOA Private Wealth Management tells us where international markets are heading.

9:15 AM

Opening Bell

(REPEAT) We take a look at the FBM KLCI as well as regional capital markets.

9:35 AM

People, Planet, Profit

We cover the latest news and views in the ESG space to help businesses thrive with impact.

10:05 AM

Open For Business

In an F&B landscape often defined by rapid burnout and aggressive discounting, Arieni Ritzal has taken a different path. Since her last visit to the studio, Gula Cakery has evolved from a boutique success into a disciplined enterprise with 19 outlets and a projected RM20 million in sales for 2025.

11:00 AM

Marketing Mojo

René Menezes, Leader, Kult

12:00 PM

Enterprise Explores

Running a business built on local craft and grit is a cornerstone of Malaysian culture. But as the nation prepares for the massive influx of Visit Malaysia 2026, "passion" alone may no longer be enough to scale. While MSMEs represent 97% of all registered businesses and contribute 38% of the national GDP, many remain tethered to a cash-heavy past that limits their growth. In this episode of Open For Business, We sit down with Previn Pillay, Country Manager of Visa Malaysia, to discuss the invisible infrastructure required to move a business from a simple roadside transaction to a total digital transformation.

1:00 PM

The Breakfast Grille Repeat

Nizam Abdul Razak, Founder & CEO of Monsta Studios Sdn Bhd discusses Papa Zola The Movie’s RM60 million success and the making of a Malaysian animation powerhouse.

2:05 PM

Discovery Hour

An eclectic selection of BBC shows, curated with variety in mind.

3:05 PM

Beyond the Ballot Box

4:05 PM

Health & Living

5:00 PM

Top 5 at 5

A countdown of the 5 biggest stories of the day, to catch you up on all you need to know!

6:00 PM

Talkback Tuesday

8:00 PM

BBC World Service

PROGRAMMES