We speak with Whitnee Hawthorne, Global Head of Travel & Hospitality at Snowflake, about an industry-first AI-driven solution that aims to transform how airlines, hotels, and travel providers operate and engage with customers. We’ll explore how AI is reshaping the customer journey, opportunities for operational innovation, and real-world use cases, such as AI-powered customer service chatbots and predictive planning tools.

Produced by: Carol Wong

Presented by: Richard Bradbury

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Categories:  travel,  managing,  technology,  markets,  international

Tags:  predictive planning tools,  ai,  artificial intelligence,  automotive service industry,  customer service,  hospitality,  chatbot,  tours,