Transforming Travel with AI: The Future is Here

Whitnee Hawthorne, Global Head of Travel & Hospitality, Snowflake

13-Dec-24 12:00

Transforming Travel with AI: The Future is Here

Pause
Embed

We speak with Whitnee Hawthorne, Global Head of Travel & Hospitality at Snowflake, about an industry-first AI-driven solution that aims to transform how airlines, hotels, and travel providers operate and engage with customers. We’ll explore how AI is reshaping the customer journey, opportunities for operational innovation, and real-world use cases, such as AI-powered customer service chatbots and predictive planning tools.

Produced by: Carol Wong

Presented by: Richard Bradbury

This and more than 60,000 other podcasts in your hand. Download the all new BFM mobile app.

Categories: travel, managing, technology, markets, international

Tags: predictive planning tools, ai, artificial intelligence, automotive service industry, customer service, hospitality, chatbot, tours,

Today’s Shows

6:00 AM

The 6AM Stretch

Thought-provoking discussions on ideas, people and events shaping our lives.

7:00 AM

World Market Watch

Kingsley Jones, Chief Investment Officer, Jevons Global tells us where international markets are heading.

7:15 AM

Morning Brief

We recap global and local headlines from today's papers and portals.

7:30 AM

Morning Brief

Stephen Chiu, Chief Asia FX and Rates Strategist, Bloomberg Intelligence gives us an outlook for Asia FX in 2026.

7:45 AM

Morning Brief

Edison Beh, registered fire safety engineer from Safety Services and Logistics, discusses fire safety risks and staying safe.

8:00 AM

The Breakfast Grille

Ibrahim Suffian of Merdeka Center and Ariff Adi Putera Anwar of Institute for Development Studies Sabah analyze Sabah’s 17th state election.

8:30 AM

Morning Brief

Pushpan Murugiah, CEO of the Centre to Combat Corruption and Cronyism (C4) criticizes the Madani government for its weak response to recent corruption scandals.

8:45 AM

Morning Brief

(REPEAT) We dive into the local and international news that matters to you.

9:00 AM

Opening Bell

(REPEAT) Kingsley Jones, Chief Investment Officer, Jevons Global tells us where international markets are heading.

9:15 AM

Opening Bell

(REPEAT) We take a look at the FBM KLCI as well as regional capital markets.

9:35 AM

Pinnacle Perspectives

Dr. Ismet Yusoff, CEO of the Minority Shareholders Watch Group (MSWG), discusses the KNM case and its lessons for minority shareholder protection and corporate governance.

10:05 AM

Open For Business

Diana Kam, Chief Executive Officer, Asia Pacific, Venturebeam

11:05 AM

P&L

12:00 PM

Enterprise Explores

1:00 PM

The Breakfast Grille Repeat

Our flagship show, we feature both game-changers and groundbreakers in the hot seat.

2:05 PM

Discovery Hour

An eclectic selection of BBC shows, curated with variety in mind.

3:05 PM

Earth Matters

We speak to Meenakshi Raman about what COP30 in Belém achieved, what fell short, and what the outcomes mean for global climate action.

4:05 PM

Health & Living

After a patient has been hurt due to unsafe care in hospital, do they have the right to complain or to seek compensation? We explore with a patient safety expert and a lawyer.

5:00 PM

Top 5 at 5

6:00 PM

Today I Learned

7:00 PM

Just For Kicks

8:00 PM

A Bit of Culture

PROGRAMMES