Shaking Up the Civil Service with A.I.

Esther Low, Go To Market Engineer, Kabel

07-Feb-25 12:00

Pause
Embed

Today, we’re looking at a major shift in how Malaysia’s civil service operates. The Ministry of Digital, in collaboration with Google Cloud, has launched the AI at Work 2.0 initiative, aiming to equip 445,000 public officers with cutting-edge generative AI tools. Beyond the technical capabilities of AI, there are deeper concerns, and from a public perspective, what does this mean for the way citizens interact with government services? We speak to Esther Low as we discuss the opportunities and risks of integrating AI into the civil service, the potential effects on skills development, and what best practices can ensure AI is used to enhance, rather than replace the human workforce.

Produced by: Richard Bradbury, Carol Wong

Presented by: Richard Bradbury

This and more than 60,000 other podcasts in your hand. Download the all new BFM mobile app.

Categories: economy, technology, managing, government

Tags: civil services, AI at Work 2.0, government services, Ministry of Digital, google cloud, artificial intelligence, workforce,

Today’s Shows

11:00 AM

Best of Enterprise

(REPEAT) Dr. Carmelo Ferlito, CEO of the Center for Market Education, joins us to break down the flawed logic behind the U.S. tariff calculations, the broader risks of a global trade war, and what Malaysian businesses and policymakers should do in response.

12:00 PM

Just For Kicks

(REPEAT) Kam and his pundits break down the midweek European action, as well as look ahead to Matchweek 32 of the EPL.

1:00 PM

A Bit of Culture

(REPEAT) Kam and his trusted sidekicks, Dhanya Nair and Julian Yap get together again to talk about what Kam has learned after publishing his new book, how do you know you’re an adult and the joy of missing out!

2:00 PM

Ringgit & Sense

(REPEAT) Ringgit and Sense producer Jake Lim speaks to Jennifer Chua, licensed Financial Advisor at UOB Kay Hian to discuss what’s involved in planning for your parents’ aged care.

2:30 PM

The Property Show

(REPEAT) Siva Shanker, the CEO of Real Estate Agency of Rahim & Co International takes us through his observations of 2024, the first quarter of 2025 and how the rest of this year might shape up in the property world.

3:00 PM

Best of The Bigger Picture

(REPEAT) Professor Jomo Kwame Sundaram breaks down the effect of Trump’s tariffs on neoliberalism and the dollar dominance.

4:00 PM

Best of Evening Edition

(REPEAT) Malaysian poet Jack Malik talks about the evolution of Malaysian poetry and how our multilingualism and rich cultural history shape the art form.

5:00 PM

BBC World Service

BFM presents the BBC World Service, which provides in-depth coverage of issues from around the world.

PROGRAMMES