Conversational AI isn’t just smarter chatbots, it’s changing how brands sell, support, and scale. Hubert Marchand of ADA explores the rise of Conversational AI and breaks down the platforms, use cases, and future of AI-powered conversations in business.

From WhatsApp bots that do more than just answer FAQs to AI agents guiding customers through sales funnels, Hubert unpacks how this technology is transforming marketing across Southeast Asia.

We dig into:

• The difference between chatbots and true Conversational AI

• Why messaging-first behavior is accelerating adoption

• Real-world use cases across telcos, fintech, and automotive

• How AI-driven chats are boosting lead gen, sales, and retention

• The ethical and trust concerns brands need to get ahead of

• What the next wave of Conversational AI, including voice and multimodal agents — might look like

Whether you’re AI-curious or already experimenting with automation, this episode is packed with insights on how to balance efficiency with empathy and turn AI into a growth engine.

Produced by: Roshan Kanesan

Presented by: Roshan Kanesan

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Categories:  Corporates,  technology

Tags:  conversational ai,  customer experience,  whatsapp,  marketing,  ai,