BFM 89.9

HIGHLIGHTS 
Podcast  >  Enterprise  >  Marketing Mojo  >  From Awareness to Loyalty: Decoding the Sales Funnel

From Awareness to Loyalty: Decoding the Sales Funnel

Hubert Marchand, Head of Growth & Marketing Solutions, ADA

16-Jul-24 11:00

From Awareness to Loyalty: Decoding the Sales Funnel

On this episode of Marketing Mojo, we're peeling back the layers of the marketing and sales funnels—a concept critical to understanding consumer behaviour and driving business growth in the digital era. Joining us is Hubert Marchand, Head of Growth & Marketing Solutions at ADA - a digital transformation company focused on marketing and commerce.

In this conversation, we’ll start with the basics, defining what marketing and sales funnels are and how they differ. We'll explore how these funnels have evolved over time and explore each stage of the funnel—from creating awareness and attracting prospects to converting leads and fostering customer loyalty.

We’ll also dive into ways to leverage data to enhance funnel effectiveness, the role of content across different stages, the impact of technology like AI and automation on all this, as well as the metrics that matter and common mistakes.

Whether you’re looking to refine your approach or overhaul your strategies, this conversation will equip you with the knowledge to effectively navigate the complexities of marketing and sales funnels.

Produced by: Roshan Kanesan

Presented by: Roshan Kanesan


This and more than 60,000 other podcasts in your hand. Download the all new BFM mobile app.

Categories:  marketseconomytechnologymanagingentrepreneurs

Tags:  sales funnelmarketing funnellead generationcontent strategyfunnel optimisationmarketing metricsdigital marketinge-commerceai





Play / Pause

Listen now : The 6AM Stretch: Thought-provoking discussions on ideas, people and events shaping our...

Today’s Shows



6:00 AM

The 6AM Stretch

Thought-provoking discussions on ideas, people and events shaping our lives.

7:00 AM

World Market Watch

Joe Quinlan, Chief Market Strategist, US Trust-BOA Private Wealth Management tells us where international markets are heading.

7:15 AM

Morning Brief

We recap global and local headlines from today's papers and portals.

7:30 AM

Morning Brief

Ivailo Dikov, Head of Japan Equities, Eastspring Singapore gives us an outlook for Japanese equities.

7:45 AM

Morning Brief

Dr. Afif Bahardin, Secretary of PN Selangor, weighs in on whether a directly elected Kuala Lumpur mayor would improve governance or complicate city administration.

8:00 AM

The Breakfast Grille

Amirul Rizal Abdul Rahim, Director-General of Tourism Malaysia discusses how Visit Malaysia Year 2026 can turn the tourism rebound into lasting growth beyond 2026.

8:30 AM

Morning Brief

Dr Ismet Yusoff, CEO of the Minority Shareholders Watch Group (MSWG), discusses the implications of the IJM Corporation probe.

8:45 AM

Morning Brief

Dr. Benjamin Barton, Head of School and Associate Professor at the School of Politics, History and International Relations, University of Nottingham, Malaysia, joins us to assess UK politics and the challenges confronting Keir Starmer.

9:00 AM

Opening Bell

(REPEAT) Joe Quinlan, Chief Market Strategist, US Trust-BOA Private Wealth Management tells us where international markets are heading.

9:15 AM

Opening Bell

(REPEAT) Ivailo Dikov, Head of Japan Equities, Eastspring Singapore gives us an outlook for Japanese equities.

9:35 AM

People, Planet, Profit

We cover the latest news and views in the ESG space to help businesses thrive with impact.

10:05 AM

Open For Business

Malaysia has top hospitals, competitive pricing, and a strong reputation in medical tourism yet much of the demand is still controlled by foreign intermediaries. Wan Mahsuri Wan Ahmad Kamal, Founder and CEO of Medisuri, an AI-powered medical tourism platform is aiming to reposition Malaysia as a trusted global healthcare hub. We unpack the gap Medisuri is trying to solve, how the business fits into the medical tourism value chain, its monetisation strategy, early fundraising journey, and what scaling this platform could look like in the years ahead.

11:00 AM

Marketing Mojo

lvin Koay, Founder and CEO, Growth.pro, shares how search is changing fast. With AI tools increasingly answering questions directly, brands can no longer rely on rankings, clicks, and traffic alone to stay visible. In this episode of Marketing Mojo, we speak with Alvin Koay, Founder and CEO of Growth.pro, about how AI is reshaping digital discovery, why traditional SEO metrics are losing relevance, and what Malaysian marketing teams must do now to remain credible, discoverable, and competitive in an AI-mediated world.

12:00 PM

Enterprise Explores

Nirbhay Handa, Multipolitan

1:00 PM

The Breakfast Grille Repeat

Amirul Rizal Abdul Rahim, Director-General of Tourism Malaysia discusses how Visit Malaysia Year 2026 can turn the tourism rebound into lasting growth beyond 2026.

2:05 PM

Discovery Hour

An eclectic selection of BBC shows, curated with variety in mind.

3:05 PM

Beyond the Ballot Box

4:05 PM

Health & Living

5:00 PM

Top 5 at 5

A countdown of the 5 biggest stories of the day, to catch you up on all you need to know!

6:00 PM

Talkback Tuesday