Digitally Bridging Businesses and Customers

Friday Chua, CiMS Tech

05-Oct-23 10:00

Digitally Bridging Businesses and Customers

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We explore the digital communication frontier with CiMS Tech, the company behind Malaysia's first Omnichannel Cloud Messaging Platform. The platform connects Micro, Small, and Medium Enterprises (MSMEs) with their customers across various messaging channels like WhatsApp, Facebook Messenger, and Instagram, catalysing significant business growth with a potential to boost revenue by up to 40%.

Beyond enhancing communication, it provides predictive insights into customer behaviour, a crucial asset in today's digital marketplace.

A testament to its impact is its adoption by SME Corp for the Program Mikro Madani, which underscores how technology and automation are pivotal in revamping workflows and elevating revenue.

Produced by: Richard Bradbury

Presented by: Richard Bradbury

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Categories: markets, technology, Corporates, SME

Tags: ofbbb2023, customer interaction, fintech, messaging,

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11:00 AM

Best of Enterprise

(REPEAT) We look at why Malaysia is winning the data centre race, with Carlos Garcia Rodriguez from Turner & Townsend.

12:00 PM

Just For Kicks

(REPEAT) We look ahead to Matchweek 13 of the English Premier League, including the big one between first and second - Chelsea vs Arsenal

1:00 PM

A Bit of Culture

(REPEAT) Kam, Matt and Vernon congregate to talk about historians and AI, pasar malams and audiobooks!

2:00 PM

Ringgit & Sense

(REPEAT) Chee Pei Pei, Tax Partner and Private Leader at Deloitte Malaysia explains the ins and outs of family businesses.

2:30 PM

The Property Show

(REPEAT) Theebalakshmi Kunasekaran of the Khazanah Research Institute and Cindy Chew of Thrive Well discuss the aims of Malaysia’s PPR public housing programme, its evolution, and the lived experiences and social support needs within PPR communities.

3:00 PM

Best of The Bigger Picture

(REPEAT) How did a World No. 8 badminton player deal with an injury that set her back for months? Goh Liu Ying shares about the mental health struggles she faced.

4:00 PM

Best of Evening Edition

(REPEAT) We speak to Isabella Pek about orchestras in Kuala Lumpur.

5:00 PM

BBC World Service

This episode of Discovery looks at niche jobs that only animals can do.

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