Digitally Bridging Businesses and Customers

Friday Chua, CiMS Tech

05-Oct-23 10:00

Digitally Bridging Businesses and Customers

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We explore the digital communication frontier with CiMS Tech, the company behind Malaysia's first Omnichannel Cloud Messaging Platform. The platform connects Micro, Small, and Medium Enterprises (MSMEs) with their customers across various messaging channels like WhatsApp, Facebook Messenger, and Instagram, catalysing significant business growth with a potential to boost revenue by up to 40%.

Beyond enhancing communication, it provides predictive insights into customer behaviour, a crucial asset in today's digital marketplace.

A testament to its impact is its adoption by SME Corp for the Program Mikro Madani, which underscores how technology and automation are pivotal in revamping workflows and elevating revenue.

Produced by: Richard Bradbury

Presented by: Richard Bradbury

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Categories: markets, technology, Corporates, SME

Tags: ofbbb2023, customer interaction, fintech, messaging,

Today’s Shows

6:00 AM

The 6AM Stretch

Thought-provoking discussions on ideas, people and events shaping our lives.

7:00 AM

World Market Watch

Tim Mulholland of TJM Limited, Chicago tells us where international markets are heading.

7:15 AM

Morning Brief

We recap global and local headlines from today's papers and portals.

7:30 AM

Morning Brief

Steve Durose of Fitch Ratings weighs in as the firm downgrades its 2025 outlook for the APAC tech sector to ‘deteriorating’.

7:45 AM

Morning Brief

Brendan Sobie, Independent Analyst and Consultant, Sobie Aviation discusses the challenges that low cost carriers are facing.

8:00 AM

The Breakfast Grille

Professor Dr. Barry Winn, Vice Chancellor and President, Taylor's University, discusses trends in K-12 education, parents' expectations and student outcomes, income generation, and more.

8:30 AM

Morning Brief

Dato' Malik Imtiaz Sarwar discusses the silence in regards to the extension of the tenures of Malaysia's top judges.

8:45 AM

Morning Brief

We speak to Sebastian Strangio of The Diplomat about the recent clash at the border of Cambodia and Thailand which has left a soldier dead.

9:00 AM

Opening Bell

Tim Mulholland of TJM Limited, Chicago tells us where international markets are heading.

9:15 AM

Opening Bell

(REPEAT) We take a look at the FBM KLCI as well as regional capital markets.

9:35 AM

What's The Focus

We wrap up the week’s biggest conversations to keep you in the know.

10:05 AM

Open For Business

Mascon Technologies, a Singapore-based Maritime Tech start-up founded in 2022 aims to help digitise, verify and simplify the work done on the ships - quite literally - and in the office. We speak with Mascon’s CEO and Co-Founder, Hakim Sanwan, about their inception story, the challenges of building a tech company in the maritime sector, their ambitions ahead, and how Mascon is positioning itself within a complex and traditional industry.

11:00 AM

Mattsplained

Matt Armitage, Founder, Kulturpop

12:00 PM

Enterprise Explores

Dr Lau Cher Han, CEO, LEAD

1:00 PM

The Breakfast Grille Repeat

Professor Dr. Barry Winn, Vice Chancellor and President, Taylor's University, discusses trends in K-12 education, parents' expectations and student outcomes, income generation, and more.

2:05 PM

Discovery Hour

An eclectic selection of BBC shows, curated with variety in mind.

3:05 PM

Front Row

tbc

3:20 PM

Front Row

tbc

4:05 PM

Health & Living

Is there a single test for all the cancers out there? Is there truth to blood tests that claim to test for multiple cancers? We speak to an expert to find out.

5:00 PM

Top 5 at 5

6:00 PM

Popcorn Culture

We review Ballerina, and then talk about the limits and appeal of violence on screen.

7:00 PM

BBC World Service

This week on Science in Action - China's mission to bring back pieces of a mysterious asteroid that might be from our moon, new laser technology that can read text from over a kilometer away, and how ancient Incan string records could reveal climate secrets.

8:00 PM

Bar None

It’s racing in its purest form - we talk about go-karting and its appeal beyond its recreational fun!

9:00 PM

The Selector

Covering all styles of music from indie, dubstep, folk, soul, electro and everything in between.

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