Digitally Bridging Businesses and Customers

Friday Chua, CiMS Tech

05-Oct-23 10:00

Digitally Bridging Businesses and Customers

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We explore the digital communication frontier with CiMS Tech, the company behind Malaysia's first Omnichannel Cloud Messaging Platform. The platform connects Micro, Small, and Medium Enterprises (MSMEs) with their customers across various messaging channels like WhatsApp, Facebook Messenger, and Instagram, catalysing significant business growth with a potential to boost revenue by up to 40%.

Beyond enhancing communication, it provides predictive insights into customer behaviour, a crucial asset in today's digital marketplace.

A testament to its impact is its adoption by SME Corp for the Program Mikro Madani, which underscores how technology and automation are pivotal in revamping workflows and elevating revenue.

Produced by: Richard Bradbury

Presented by: Richard Bradbury

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Categories: markets, technology, Corporates, SME

Tags: ofbbb2023, customer interaction, fintech, messaging,

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Morning Brief

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8:00 AM

The Breakfast Grille

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8:30 AM

Morning Brief

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8:45 AM

Morning Brief

Khairy Jamaluddin, a podcaster and former health minister, on the protest of a proposed development in Bukit Damansara.

9:00 AM

Opening Bell

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9:15 AM

Opening Bell

Jessica Low, Senior Analyst at MBSB Research discusses how falling MGS yields affect Malaysian REITs.

9:35 AM

Pinnacle Perspectives

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10:05 AM

Open For Business

11:05 AM

P&L

12:00 PM

Enterprise Explores

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The Breakfast Grille Repeat

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2:05 PM

Discovery Hour

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3:05 PM

Earth Matters

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Top 5 at 5

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