Digitally Bridging Businesses and Customers

Friday Chua, CiMS Tech

05-Oct-23 10:00

Digitally Bridging Businesses and Customers

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We explore the digital communication frontier with CiMS Tech, the company behind Malaysia's first Omnichannel Cloud Messaging Platform. The platform connects Micro, Small, and Medium Enterprises (MSMEs) with their customers across various messaging channels like WhatsApp, Facebook Messenger, and Instagram, catalysing significant business growth with a potential to boost revenue by up to 40%.

Beyond enhancing communication, it provides predictive insights into customer behaviour, a crucial asset in today's digital marketplace.

A testament to its impact is its adoption by SME Corp for the Program Mikro Madani, which underscores how technology and automation are pivotal in revamping workflows and elevating revenue.

Produced by: Richard Bradbury

Presented by: Richard Bradbury

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Categories: markets, technology, Corporates, SME

Tags: ofbbb2023, customer interaction, fintech, messaging,

Today’s Shows

6:00 AM

The 6AM Stretch

Thought-provoking discussions on ideas, people and events shaping our lives.

7:00 AM

World Market Watch

Carlos Casanova, Senior Economist, UBP tells us where international markets are heading.

7:15 AM

Morning Brief

We recap global and local headlines from today's papers and portals.

7:30 AM

Morning Brief

We speak with Dr. Benjamin Barton from the University of Nottingham Malaysia to explore the landmardk deal between the UK and the EU.

7:45 AM

Morning Brief

P. Gunasegaram, Independent Business Writer, shares his views on efforts to recover misused funds from nearly 1,900 government-linked entities.

8:00 AM

The Breakfast Grille

Melvin Ooi, CEO, Ryt Bank, talks about what makes it different compared to the other digital banks in Malaysia.

8:30 AM

Morning Brief

Catherine Lim, Senior Industry Analyst, Bloomberg Intelligence joins us to discuss Chinese consumer sentiment.

8:45 AM

Morning Brief

(REPEAT) We dive into the local and international news that matters to you.

9:00 AM

Opening Bell

(REPEAT) Carlos Casanova, Senior Economist, UBP tells us where international markets are heading.

9:15 AM

Opening Bell

(REPEAT) We take a look at the FBM KLCI as well as regional capital markets.

9:35 AM

The Property Show

Faisal Durrani, Partner and Head of Middle East Research at Knight Frank talks about the property market in Dubai.

10:05 AM

Open For Business

Yeoh Chen Chow, Founder, 1% Advisory & Coaching

11:00 AM

The Workplace

AI Isn’t the Answer (Yet)

12:00 PM

Enterprise Explores

From Salary to Culture: What Makes People Say Yes to a Job

1:00 PM

The Breakfast Grille Repeat

Melvin Ooi, CEO, Ryt Bank, talks about what makes it different compared to the other digital banks in Malaysia.

2:05 PM

Discovery Hour

An eclectic selection of BBC shows, curated with variety in mind.

3:05 PM

Earth Matters

Otters help keep wetlands healthy, and they’re worth celebrating. We speak with Woo Chee Yoong and Bilqis Hijjas about a World Otters Day event at Rimbun Dahan.

4:05 PM

Health & Living

There’s still the perception that people with mental health disorders like schizophrenia are violent or that they have ‘split minds’. But is that really true?

5:00 PM

Top 5 at 5

6:00 PM

Good Things

7:00 PM

Made in Malaysia

Celebrating International Day for Biological Diversity, we explore Malaysia’s incredible ecosystems through three fascinating stories—playful otters, elusive Bornean bantengs, and the mysterious world of mushrooms and fungi.

8:00 PM

Cruise Control

Daniel Fernandez, Managing Editor, dsf.my

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