Sometimes you can look at well established brands and wonder how they manage to maintain their success. But what if you could get a glimpse into the inner workings of one of these brands? Joseph Michelli talks about his book, Driven To Delight, which provides insight into how Mercedes Benz USA puts customers first.

Produced by: Christine Wong

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Categories:  Technology,  Medical Innovation and Technology,  Tech,  Personal Development,  Entrepreneurship

Tags:  Driven To Delight,  Joseph Michelli,  Mercedes Benz,  Mercedes Benz USA,  Enterprise,  Raise Your Game,  brands,  customer service,  customer obsessed,