BFM 89.9

HIGHLIGHTS 
Podcast  >  Enterprise  >  Raise Your Game  >  Serving From The Heart

Serving From The Heart

Christina Gill, Inspire Enrich

12-Feb-18 13:30

Serving From The Heart

It is often disheartening how Malaysian customer service works. The way we interact with customer service personnel and they interact with us is distant and often unfriendly. So how do you inject a bit of heart into the customer service experience? We speak to Christina Gill, the founder of Inspire Enrich as well as an ICF-ACTP certified professional coach, all about serving from the heart and how business owners can improve their customer service training.

Produced by: Christine Wong


This and more than 60,000 other podcasts in your hand. Download the all new BFM mobile app.

Categories: 

Tags:  enterpriseraise your gameChristina GillInspire Enrichcustomer serviceServing From The Heartemotional hijacktraffic light approachbody language





Play / Pause

Listen now : The 6AM Stretch: Thought-provoking discussions on ideas, people and events shaping our...

Today’s Shows



6:00 AM

The 6AM Stretch

Thought-provoking discussions on ideas, people and events shaping our lives.

7:00 AM

World Market Watch

Tim Waterer, Chief Market Analyst, KCM Trade tells us where international markets are heading.

7:15 AM

Morning Brief

We recap global and local headlines from today's papers and portals.

7:30 AM

Morning Brief

Andy Williams, Penta Group speaks about the UK's Budget.

7:45 AM

Morning Brief

P. Gunasegaran breaks down why twelve highway concessions fell into the red and what it means for Malaysia’s toll-road model.

8:00 AM

The Breakfast Grille

Dato’ Kamarul Redzuan Bin Muhamed, Managing Director and Group CEO of Uzma Berhad, walks us through the company's entry into new areas.

8:30 AM

Morning Brief

James Chin, Professor of Asian Studies, University of Tasmania gives us a preview ahead of Sabah's state elections.

8:45 AM

Morning Brief

Amin Ashaari, CEO & Co-founder of SoyaCincau discusses the safety and necessity of the MyKad upgrade.

9:00 AM

Opening Bell

(REPEAT) Tim Waterer, Chief Market Analyst, KCM Trade tells us where international markets are heading.

9:15 AM

Opening Bell

(REPEAT) We take a look at the FBM KLCI as well as regional capital markets.

9:35 AM

What's The Focus

We wrap up the week’s biggest conversations to keep you in the know.

10:05 AM

Open For Business

Ivan Mun, Founder, ELLO

11:00 AM

Mattsplained

Matt Armitage, Founder, Kulturpop

12:00 PM

Enterprise Explores

Jeffrey Paine, Managing Partner & Co-Founder, Golden Gate Ventures

1:00 PM

The Breakfast Grille Repeat

Our flagship show, we feature both game-changers and groundbreakers in the hot seat.

2:05 PM

Discovery Hour

An eclectic selection of BBC shows, curated with variety in mind.

3:05 PM

Front Row

Tune in to Front Row to find out about the latest happenings in the local arts scene, and get the lowdown on the best shows and exhibitions.

3:20 PM

Front Row

Tune in to Front Row to find out about the latest happenings in the local arts scene, and get the lowdown on the best shows and exhibitions.

4:05 PM

Health & Living

Rheumatoid arthritis is often diagnosed late, forcing patients to live in constant pain. We look at how to improve early diagnosis.

5:00 PM

Top 5 at 5

6:00 PM

Popcorn Culture

We review the first four episodes of Vince Gilligan’s sci-fi thriller Pluribus, and ask you: TBC

7:00 PM

Just For Kicks

8:00 PM

Bar None

9:00 PM

The Selector