Serving From The Heart

Christina Gill, Inspire Enrich

12-Feb-18 13:30

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It is often disheartening how Malaysian customer service works. The way we interact with customer service personnel and they interact with us is distant and often unfriendly. So how do you inject a bit of heart into the customer service experience? We speak to Christina Gill, the founder of Inspire Enrich as well as an ICF-ACTP certified professional coach, all about serving from the heart and how business owners can improve their customer service training.

Produced by: Christine Wong

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Tags: enterprise, raise your game, Christina Gill, Inspire Enrich, customer service, Serving From The Heart, emotional hijack, traffic light approach, body language

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