BFM 89.9

HIGHLIGHTS 
Podcast  >  Enterprise  >  Raise Your Game  >  Serving From The Heart

Serving From The Heart

Christina Gill, Inspire Enrich

12-Feb-18 13:30

Serving From The Heart

It is often disheartening how Malaysian customer service works. The way we interact with customer service personnel and they interact with us is distant and often unfriendly. So how do you inject a bit of heart into the customer service experience? We speak to Christina Gill, the founder of Inspire Enrich as well as an ICF-ACTP certified professional coach, all about serving from the heart and how business owners can improve their customer service training.

Produced by: Christine Wong


This and more than 60,000 other podcasts in your hand. Download the all new BFM mobile app.

Categories: 

Tags:  enterpriseraise your gameChristina GillInspire Enrichcustomer serviceServing From The Heartemotional hijacktraffic light approachbody language





Play / Pause

Listen now : Discovery Hour:

Today’s Shows



6:00 AM

The 6AM Stretch

Thought-provoking discussions on ideas, people and events shaping our lives.

7:00 AM

World Market Watch

Our expert tells us where international markets are heading.

7:15 AM

Morning Brief

We recap global and local headlines from today's papers and portals.

7:30 AM

Morning Brief

We break down the day’s top news with expert insights.

7:45 AM

Morning Brief

We break down the day’s top news with expert insights.

8:00 AM

The Breakfast Grille

Our flagship show, we feature both game-changers and groundbreakers in the hot seat.

8:30 AM

Morning Brief

We break down the day’s top news with expert insights.

8:45 AM

Morning Brief

(REPEAT) We dive into the local and international news that matters to you.

9:00 AM

Opening Bell

(REPEAT) We bring you the latest on Bursa Malaysia and international capital markets.

9:15 AM

Opening Bell

(REPEAT) We take a look at the FBM KLCI as well as regional capital markets.

9:35 AM

Pinnacle Perspectives

We take you behind the scenes of the corporate C-Suite to dissect what keeps leaders up at night.

10:05 AM

Open For Business

Sean Ooi & Lim Sing Yi, Co-Founders, Strangers At 47, on building a beloved café brand through grit, crepes, and community over 11 years.

11:05 AM

P&L

Sheba Gumis, Partner at Skrine, discusses the legal pros and cons of structuring your business from sole proprietorship to Sdn Bhd.

12:00 PM

Enterprise Explores

Geoffrey Williams, Economist, on what Malaysia’s slowing population growth means for the economy, labour force, and future resilience.

1:00 PM

The Breakfast Grille Repeat

Our flagship show, we feature both game-changers and groundbreakers in the hot seat.

2:05 PM

Discovery Hour

3:05 PM

Earth Matters

This month on Nature Reads, we speak to nature communicator Azamuddeen Nasir - aka AnakUmiSukaHutan - about the books that inspire his work as a nature communicator and PhD researcher.

3:20 PM

Earth Matters

We speak to Law Yao Hua and Wong Siew Lyn, the co-founders of environmental journalism portal Macaranga, for a round-up of top environmental news from July 2025.

4:05 PM

Health & Living

From smoking several packs a day to a lung cancer diagnosis decades later, we hear from an ex-smoker how he finally kicked the habit.

5:00 PM

Top 5 at 5

6:00 PM

Today I Learned

7:00 PM

Just For Kicks

8:00 PM

A Bit of Culture