BFM 89.9

HIGHLIGHTS 
Podcast  >  Enterprise  >  Resource Centre  >  Getting Engaged: The Next Level of Customer Service with Mobile Solutions

Getting Engaged: The Next Level of Customer Service with Mobile Solutions

Chuck Wilson, Interactive Intelligence

27-Mar-14 16:33

Getting Engaged: The Next Level of Customer Service with Mobile Solutions

Many businesses today face the challenge of getting its employees to communicate more efficiently with their customers. Meanwhile with increasing annual smartphone shipments and the advent of speech analytics - it's undeniable that mobile business communications technology is the next step up in interacting with and further engaging customers.


This and more than 60,000 other podcasts in your hand. Download the all new BFM mobile app.

Categories: 

Tags:  mobile solutionscustomer servicebusiness workflow





Play / Pause

Listen now : The 6AM Stretch

Today’s Shows



6:00 AM

The 6AM Stretch

7:00 AM

World Market Watch

Song Seng Wun, Economic Advisor, CGS International Securities

7:15 AM

Morning Brief

7:30 AM

Morning Brief

William Pesek, Columnist with Nikkei Asia

7:45 AM

Top Story

Thanapol Jiratanakij, Equity Analyst, CGS International

8:00 AM

The Breakfast Grille

CJ See, Executive Director and Founder of Kucingko Berhad

8:30 AM

Morning Brief

Jerald Joseph, Chair, CSO Platform for Reform

8:45 AM

Morning Brief

9:00 AM

Opening Bell

9:15 AM

Opening Bell

9:35 AM

The Property Show

10:05 AM

Open For Business

TBC

10:45 AM

BFM Football Minutes

Euro Edition

11:00 AM

The Workplace

Satchit Ananda & Dr. Shamir Rajadurai, Co-Founders, 4 Pillars Learning

12:00 PM

Enterprise Explores

Faridah Hameed, Founder, Communication Mastery Resources

1:00 PM

The Breakfast Grille Repeat

CJ See, ED and Founder of Kucingko Berhad

2:05 PM

Discovery Hour

Too Long; Should Read: A Thoreau Argument for Walking [REPEAT]; Juosie Loo, Walker

3:05 PM

Earth Matters

To Bee or Not to Bee: Protecting Our Pollinators; Dr John S. Ascher, Entomologist, Department of Biological Sciences, National University of Singapore

4:05 PM

Health & Living

Counsellor’s Corner: Do Personality Tests Work?; Alan Yong, Licensed Counsellor

5:00 PM

Top 5 at 5

6:00 PM

Good Things; Fashion Forward

Bernard Chandran's 30-Year Journey; Dato’ Sri Bernard Chandran, Fashion Creator

7:00 PM

Made In Malaysia

Malaysia’s Melting Pot of Flavours; Dr Eric Olmedo, Lead Researcher of the Ethnicity & Food Cluster, Institute for Ethnic Studies UKM

7:45 PM

BFM Football Minutes

Euro Edition

8:00 PM

Cruise Control

Daniel Fernandez, Managing Editor, dsf.my

10:00 PM

The Pulse