BFM 89.9

HIGHLIGHTS 
Podcast  >  Enterprise  >  Resource Centre  >  The Magic of Conversational AI

The Magic of Conversational AI

Beerud Sheth, CEO, Gupshup

08-Nov-22 11:00

The Magic of Conversational AI

In the conversational economy we live in today, consumers want brands to consistently deliver richer, more intuitive, personalised experiences across channels, and they want this anytime, anywhere. This is where Conversational AI-enabled solutions like intelligent bots or digital assistants can make a huge difference. Beerud Sheth, CEO of Gupshup, talks to us about the evolving role of conversational AI in customer engagement, and how it’s magically helping brands deliver a truly seamless, personalised, omnichannel experience for every consumer.


Image Credit: Shutterstock | Thapana_Studio

Produced by: Audrey Raj

Presented by: Audrey Raj


This and more than 60,000 other podcasts in your hand. Download the all new BFM mobile app.

Categories:  technologymanagingmarketsentrepreneursSME

Tags:  customer experiencechatbotsaidigital assistants





Play / Pause

Listen now : BFM 89.9 -- The Business Station

Today’s Shows



11:00 AM

Best of Enterprise

(REPEAT) Is AI Killing Google? Kult's René Menezes on the 357% surge in AI-driven web traffic, the threat of 'Google Zero,' and what it means for the future of search marketing.

12:00 PM

Just For Kicks

(REPEAT) Liverpool’s struggles deepened with a 1-0 loss to Galatasaray in the Champions League amid injuries, while a dramatic week across Europe saw mixed results for English clubs and a last-gasp PSG win over Barcelona

1:00 PM

A Bit of Culture

(REPEAT) Kam, Vernon and Azmyl sit down to discuss trailers, public art, and the relationship between the creative industry and the community here in Malaysia.

2:00 PM

Ringgit & Sense

(REPEAT) Rajen Devadason, a licensed financial planner and a columnist for the New Straits Times talks about emergency funds, the importance of cash in your investment portfolio, and more.Rajen Devadason, a licensed financial planner and a columnist for the New Straits Times talks about emergency funds, the importance of cash in your investment portfolio, and more.

2:30 PM

The Property Show

(REPEAT) Urban Planner Mustapha Kamal discusses the importance of third spaces to our society.

3:00 PM

Best of The Bigger Picture

(REPEAT) After a brain and spinal infection turned Gabriel’s world upside down, months of rehab followed to ensure he could learn how to live independently again.

4:00 PM

Best of Evening Edition

(REPEAT) In Taman Melawati, Jalan Negara Kita has turned an ordinary lane into a gathering place that brings neighbours, artists, and stories together. Co-founder Nazura Rahime shares its journey and what it means for the community.

5:00 PM

BBC World Service

This episode of People Fixing The World speaks to the folks behind Surgibox, a portable operating theatre.