BFM 89.9

HIGHLIGHTS 
Podcast  >  Enterprise  >  Tech Talk  >  Digital and Personalised Customer Service

Digital and Personalised Customer Service

Guray Ozturk, Business Development Director, Infobip

06-Oct-22 11:00

Digital and Personalised Customer Service

The pandemic changed our lifestyle, and many of us turned to online services for our daily needs. This led to a surge of 3 million new digital consumers from 2020. But while digital consumption is becoming more permanently ingrained as a way of life in Malaysia, many Malaysian businesses are still ill-equipped to make the transition, therefore unable to engage consumers where they are most present. Guray Ozturk, Business Development Director of Infobip Malaysia, explains how businesses need to understand the importance of digitalisation, especially in utilising available technologies to deliver customer service that is personable and emotional to engage the growing digital savvy Malaysian consumers. 

Image Credit: Shutterstock | Black Salmon

Produced by: Richard Bradbury

Presented by: Richard Bradbury


This and more than 60,000 other podcasts in your hand. Download the all new BFM mobile app.

Categories:  technologyCorporatesentrepreneursSME

Tags:  digital consumptiondigitisationdigitalisationcustomer serviceinfobiplifestyle





Play / Pause

Listen now : BFM 89.9 -- The Business Station

Today’s Shows



11:00 AM

Best of Enterprise

(REPEAT) Dr. Paul Watters, CEO of Cyberstronomy and Honorary Professor at Macquarie University, Sydney talks about the impact of illegal streaming websites on cybersecurity.

12:00 PM

Popcorn Culture

(REPEAT) We review One Battle After Another, Leonardo DiCaprio’s first collaboration with acclaimed director, Paul Thomas Anderson - and discuss your favourite of Leo's performances.

1:00 PM

Cruise Control

(REPEAT) How does the Zeekr 009 Executive fair against its competitors? Daniel shares his thoughts.

2:00 PM

Matt-Splained

(REPEAT) As workplace horror sweeps the Emmy’s, Rich and Matt wonder if it’s time to fortify that cubicle or resist return to work mandates with your life.

3:00 PM

Earth Matters

(REPEAT) Tourism shapes not just where we travel, but also our economy, communities, and natural heritage. We speak with the co-founders of Sustainable Tourism Malaysia about their journey, lessons after three years, and hopes for the future of tourism here at home.

4:00 PM

Bar None

(REPEAT) We look at the world of skateboarding from a competitive angle and how much it has grown here in the country.

5:00 PM

BBC World Service

The Life Scientific speaks to Jacqueline McKinley, a Principal Osteoarchaeologist with Wessex Archaeology.