Transforming Business: The Rising Impact of AI Chatbots

Simon Ma, Director & Regional Manager for ASEAN, Freshworks

15-Jun-23 11:00

Transforming Business: The Rising Impact of AI Chatbots

Pause
Embed

Artificial Intelligence chatbots, like OpenAI's ChatGPT, are gaining significant attention for their innovative abilities in content generation and customer service. Recently, Microsoft announced its integration of the AI chatbot into their search engine, further promoting the importance of this technology.

Chatbots are gaining traction in Asia Pacific, especially on ecommerce platforms. Predicted to grow at a CAGR of 26.5% between 2021-2027, chatbots' evolution in natural language processing will enhance their ability to answer intricate enquiries and provide comprehensive customer service.

We hear from Simon Ma, Director & Regional Manager, ASEAN at Freshworks, who’ll be discussing how real-time chatbots can convert more customers, the benefits they bring, the transformative role of ChatGPT in enhancing customer experience, and common chatbot myths.

Produced by: Richard Bradbury

Presented by: Richard Bradbury

This and more than 60,000 other podcasts in your hand. Download the all new BFM mobile app.

Categories: technology, Corporates, entrepreneurs

Tags: LLM chatbot, Chatgpt, ai, generative AI, sales, nlp,

Today’s Shows

11:00 AM

Best of Enterprise

(REPEAT) Swiss Dream Circus founders Marco Baumgartner and Ismail Stork on preserving a timeless cultural experience, navigating massive operational hurdles, and keeping the magic of the circus alive in a digital age.

12:00 PM

Just For Kicks

(REPEAT) The pundits dissect how Newcastle’s tie with Liverpool is overshadowed by the growing drama around Alexander Isak’s likely exit and the turmoil it’s causing off the pitch.

1:00 PM

A Bit of Culture

(REPEAT) Kam Raslan, Matt Armitage and Dhanya Nair get together to talk about the democratisation of technology, deepfakes and musicians making comebacks!

2:00 PM

Ringgit & Sense

(REPEAT) Fazrul Farouk, licensed financial planner, I-Max Financial talks about the proposed monthly withdrawals from EPF for retirees.

2:30 PM

The Property Show

(REPEAT) Sulaiman Saheh of Rahim & Co International explains how the 13MP could reshape Malaysia’s housing, infrastructure, and sustainability.

3:00 PM

Best of The Bigger Picture

(REPEAT) Is it safe when kids turn to AI chatbots for conversations and companionship? We look at how parents can guide their children.

4:00 PM

Best of Evening Edition

(REPEAT) Who will be the next Dalai Lama, and why is it so political? With the Dalai Lama turning 90 this year, the search for his successor is on, with both Tibet and Beijing competing for dominance over the process. We speak to an expert about the role of the Dalai Lama amidst China and Tibet’s tumultuous history.

5:00 PM

BBC World Service

How did one person find a brilliant solution to help people who wash clothes by hand across the globe? Tune in to this episode of People Fixing The World to find out!

PROGRAMMES