An article by Hanna Horvath, titled ‘Convenience Culture is Making Us Meaner’ has been making the rounds on social media. It basically makes the argument that people have become meaner and more impatient towards service workers as they get more and more used to faster automated services. So we asked our listeners: Have automated services made life better, and do you think we've lost human connection as a result? And does it matter to you?

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Produced by: Evening Edition

Presented by: Sharaad Kuttan, Susan Tam

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Categories:  technology

Tags:  automation,  human connection,  relationships,  technology,