WhatsApp Is Winning The Customer Service Support Race

CS Gill, Country Manager of Infobip Malaysia

25-May-21 12:00

WhatsApp Is Winning The Customer Service Support Race

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Businesses now need to effectively manage customer service via digital platforms as more customers find convenience in social media over making a phone call or email enquiry. Do you prefer chatting with a bot to speaking to a customer service agent? You may not have a choice soon, apparently.

Produced by: Audrey Raj

Presented by: Audrey Raj and Freda Liu

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Categories: Personal Development, Entrpreneurship, SME

Tags: Customer support, CRM, CX, automation, digital transformation, whatsapp business,

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