Humanising Your Customer Service Bots

Anirudh Shenoy, Senior Product Manager, Yellow.ai

18-Feb-22 12:00

Pause
Embed

Chatbots are fast becoming an indispensable part of the customer experience, with reports indicating the overall market size for chatbots worldwide will likely breach US$1.3 billion in 2024. The question then is, what will drive the rapid growth of chatbots and how will chatbots evolve in 2022 as organisations increasingly integrate chatbots into their customer care? We discuss.

Image Credit: Shutterstock | Tero Vesalainen

Produced by: Audrey Raj

Presented by: Audrey Raj, Freda Liu

This and more than 60,000 other podcasts in your hand. Download the all new BFM mobile app.

Categories: entrepreneurship, business analysis, SME, trends and forecasts, markets, technology, people and places, tech

Tags: technology, futurism, chatbots, customer service, EBB-Allianz,

Today’s Shows

11:00 AM

Best of Enterprise

(REPEAT) Matthew Hardman, Chief Technology Officer for Asia Pacific at Hitachi Vantara, talks about the importance of building smarter, stronger data systems, and how they’re key to making AI actually work in the real world.

12:00 PM

Popcorn Culture

(REPEAT) The Popcorn Culture team reviews A Minecraft Movie and talks about video game adaptations!

1:00 PM

Cruise Control

(REPEAT) Are traditional used car dealers making a comeback? Daniel Fernandez from dsf.my thinks so! Tune in to find out.

2:00 PM

Matt-Splained

(REPEAT) How secure are your messaging apps? Richard Bradbury and Matt Armitage try to untangle the knot of modern apps and the legacy media they’re built on to sort the leaky vessels from the tight ships.

3:00 PM

Earth Matters

(REPEAT) Sabah has introduced its first-ever 10-year Bornean Sun Bear Action Plan (2025–2034) to tackle the pressing threats facing the species. Dr. Wong Siew Te, a wildlife biologist, tropical forest ecologist, and the CEO and Founder of the Bornean Sun Bear Conservation Centre (BSBCC) unpacks the plan.

4:00 PM

Bar None

(REPEAT) Jazeman Jaafar joins Bar None to talk about his latest victory and the appeal of endurance racing.

5:00 PM

BBC World Service

BFM presents the BBC World Service, which provides in-depth coverage of issues from around the world.

PROGRAMMES