BFM 89.9

HIGHLIGHTS 
Podcast  >  Enterprise  >  Open For Business  >  Humanising Digital? KCS's Bet on Online-to-Offline

Humanising Digital? KCS's Bet on Online-to-Offline

Tan Suet Keem, Co-Founder and CEO, Kredence Creative Solutions

30-Jun-25 10:00

Humanising Digital? KCS's Bet on Online-to-Offline

In a "red ocean" flooded with digital marketing agencies, how does a new player stand out and deliver results that go beyond just creative ideas? For Kredence Creative Solutions (KCS), the answer lies in a results-driven, full-funnel strategy that has seen them grow from a small startup to a seven-figure agency purely on the back of client referrals.

Co-Founder and CEO Tan Suet Keem joins us to share the journey of launching in 2020 and scaling the business from serving SMEs to landing big brands. She discusses their evolution towards "humanising digital" through online-to-offline solutions and their ambitious vision to build a marketing holding group.

We discuss:

  • Their strategy for thriving in a "red ocean" agency market.

  • The evolution from performance marketing to an integrated O2O approach.

  • How they grew to a 7-figure agency purely on client referrals.

  • Their plan to scale beyond services with e-commerce and ebooks.

  • The long-term vision to become a holding group and pursue an IPO.

Produced by: Roshan Kanesan, Kishan Sivaswamy

Presented by: Roshan Kanesan


This and more than 60,000 other podcasts in your hand. Download the all new BFM mobile app.

Categories:  entrepreneursSMECorporatestechnology

Tags:  digital marketing agencymarketing strategyentrepreneurshipperformance marketingbrand building





Play / Pause

Listen now : BFM 89.9 -- The Business Station

Today’s Shows



6:00 AM

The 6AM Stretch

Thought-provoking discussions on ideas, people and events shaping our lives.

7:00 AM

World Market Watch

Joe Quinlan, Chief Market Strategist, US Trust-BOA Private Wealth Management tells us where international markets are heading.

7:15 AM

Morning Brief

We recap global and local headlines from today's papers and portals.

7:30 AM

Morning Brief

Oong Chun Sung of RHB Investment Bank speaks about the outlook for the glove sector.

7:45 AM

Morning Brief

Yulia Nikulicheva, JLL Malaysia, gives us her insight on how the local property sector performed in the first half of 2025.

8:00 AM

The Breakfast Grille

Andrew Woon of Faber-Castell Malaysia discusses digital disruption, smart factories and sustainability, among others.

8:30 AM

Morning Brief

Maha Balakrishnan, Parliamentary Researcher, gives us some updates from the current Parliamentary sitting.

8:45 AM

Morning Brief

Samuel Garrett, Research Associate, United States Studies Centre, University of Sydney on Trump's 6-Months Performance Review

9:00 AM

Opening Bell

(REPEAT) Joe Quinlan, Chief Market Strategist, US Trust-BOA Private Wealth Management tells us where international markets are heading.

9:15 AM

Opening Bell

(REPEAT) Oong Chun Sung of RHB Investment Bank speaks about the outlook for the glove sector.

9:35 AM

People, Planet, Profit

Dr. Ismet Yusof from the Minority Shareholders Watch Group (MSWG) discusses how corporate governance in Malaysia is evolving and efforts to protect minority shareholders.

10:05 AM

Open For Business

Osama Fakhoury, CEO, and Moustafa Elbaadwihi, CFO of Kingsmen Barbershop share their passion for craftsmanship to build a thriving barbershop.

11:00 AM

Marketing Mojo

OpenMinds’ Jan Wong on Malaysia’s martech momentum, AI overload, and how poor tech stacks are breaking brands mid-campaign.

12:00 PM

Enterprise Explores

1337 Ventures' Bikesh Lakhmichand on the rise of 'acqui-hires' in the AI arms race and the disruptive aftershocks for startups and the ecosystem.

1:00 PM

The Breakfast Grille Repeat

Andrew Woon of Faber-Castell Malaysia discusses digital disruption, smart factories and sustainability, among others.

2:05 PM

Discovery Hour

3:05 PM

Beyond the Ballot Box

Ahead of the tabling of RMK 13, activist and former Klang MP, Charles Santiago shares his thoughts on why Malaysian Indians are still left behind and solutions to overcome.

4:05 PM

Health & Living

We speak to Nurul Zulkifli, co-founder of MimpiKita, on the emotional journey of her decade-long struggle to have a baby.

5:00 PM

Top 5 at 5

6:00 PM

Talkback Tuesday

Do you enjoy living in an ever-changing world?

8:00 PM

BBC World Service

This episode of The Food Chain talks about how food and mealtimes can help children feel safe and give them a sense of belonging.