BNM Steering Motor Insurance Towards Consumers’ Needs

Lailatul Akma, Deputy Director, Consumer & Market Conduct Department,, Bank Negara Malaysia

26-Aug-25 08:45

BNM Steering Motor Insurance Towards Consumers’ Needs

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Bank Negara Malaysia has introduced major enhancements to its Claims Settlement Practices Policy Document, aimed at simplifying procedures, improving service standards, and accelerating approvals for motor insurance claims. Lailatul Akma, Deputy Director, Consumer & Market Conduct Department, Bank Negara Malaysia explains how these changes can help Malaysian consumers.

Produced by: Jake Lim

Presented by: Keith Kam, Elaine Boey

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Categories: economy, markets

Tags: insurance claims, claims settlement policy, bank negara malaysia, consumer experience, motorists,

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