BNM Steering Motor Insurance Towards Consumers’ Needs
Lailatul Akma, Deputy Director, Consumer & Market Conduct Department,, Bank Negara Malaysia
26-Aug-25 08:45
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Bank Negara Malaysia has introduced major enhancements to its Claims Settlement Practices Policy Document, aimed at simplifying procedures, improving service standards, and accelerating approvals for motor insurance claims. Lailatul Akma, Deputy Director, Consumer & Market Conduct Department, Bank Negara Malaysia explains how these changes can help Malaysian consumers.
Produced by: Jake Lim
Presented by: Keith Kam, Elaine Boey
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Tags: insurance claims, claims settlement policy, bank negara malaysia, consumer experience, motorists,