Date | Programmes | Podcast Title | |
---|---|---|---|
18-Jan-24 |
Evening Edition (5:30 PM) |
Trending Today: Rate Our Govt's Customer Service
|
|
10-Jul-23 |
Enterprise Explores (12:00 PM) |
AI Assembled: How IKEA's BILLIE AI Could Change The Face of Customer Experience
Byron Fernandez, Executive Vice President & Group Chief Information Officer , TDCX |
|
06-Mar-23 |
Open For Business (10:00 AM) |
Using Tech to Recommend the Best Handymen & Service Experts
Lua Jes Min, CEO, Recommend.my |
|
06-Oct-22 |
Tech Talk (11:00 AM) |
Digital and Personalised Customer Service
Guray Ozturk, Business Development Director, Infobip |
|
03-Aug-22 |
The 6AM Stretch (6:00 AM) |
When Is It Okay To Be Mad At Your Waiter?
|
|
28-Jul-22 |
Evening Edition (7:00 PM) |
Hello, May I Speak To A Human?!
Premkumar Chandrashegaran, Head of Data Science, Omnilytics |
|
24-Jun-22 |
Evening Edition (5:35 PM) |
Today On Twitter: The Customer Is (Not) Always Right
|
|
18-Feb-22 |
Enterprise Explores (12:00 PM) |
Humanising Your Customer Service Bots
Anirudh Shenoy, Senior Product Manager, Yellow.ai |
|
25-Feb-21 |
Tech Talk (11:00 AM) |
Talkative AI
Rajesh Ganesan, ManageEngine |
|
15-Dec-20 |
Open For Business (10:00 AM) |
The Human Voice in an AI Future
Ravi Saraogi, Uniphore |
|
12-Oct-20 |
Enterprise Explores (12:45 PM) |
Audio Is Not Dead, Yet.
|
|
18-Aug-20 |
Resource Centre (11:00 AM) |
The Next Normal: Cloud Communications
CS Gill, Infobip Malaysia |
|
05-Jul-19 |
Enterprise Explores (12:00 PM) |
Embracing Technology For Better Customer Experiences
Scott Rigby, Adobe |
|
20-Mar-19 |
HerVantage (11:00 AM) |
Hospitality Asia Platinum Awards
Jenn Ong |
|
25-Feb-19 |
Enterprise Explores (12:00 PM) |
Difficult Customer? Seven Proven Strategies To Turn The Relationship Around
Richard Bradbury | Freda Liu | Arvindh Yuvaraj |
|
05-Sep-18 |
Enterprise Explores (12:45 PM) |
How Do You Tell If A Bot Is Human?
Richard Bradbury | Freda Liu | Christine Wong |
The 6AM Stretch
World Market Watch
Morning Brief
Morning Brief
Top Story
The Breakfast Grille
Morning Brief
Morning Brief
Opening Bell
Opening Bell
People, Planet, Profit
Open For Business
TBC
BFM Football Minutes
Euro Edition
Marketing Mojo
TBC
Enterprise Explores
Captain K. Subramaniam, General Manager, Port Klang Authority
The Breakfast Grille Repeat
Sandy Tan, CEO, Optimax
Discovery Hour
Lingo Episode #4: Deconstructing The Gay Voice [REPEAT]; David Thorpe, Director of "Do I Sound Gay?" | Dr. Benjamin Munson, Speech scientist, University of Minnesota
Beyond the Ballot Box
A Deep Dive into the Results of the 2024 UK Elections; Katy Brown, Political Scientist, Maynooth University
Health & Living
Humans of Healthcare: The Medical Ethicist; Dr Mark Tan Kiak Min, Lecturer in Medical Ethics & Medical Law, Faculty of Medicine, UiTM
Top 5 at 5
Inside Story
Talkback Tuesday
Earth Matters [REPEAT]
BFM Football Minutes
Euro Edition
Bar None