| Date | Programmes | Podcast Title | |
|---|---|---|---|
| 18-Jan-24 |
Evening Edition (5:30 PM) |
Trending Today: Rate Our Govt's Customer Service
|
|
| 10-Jul-23 |
Enterprise Explores (12:00 PM) |
AI Assembled: How IKEA's BILLIE AI Could Change The Face of Customer Experience
Byron Fernandez, Executive Vice President & Group Chief Information Officer , TDCX |
|
| 06-Mar-23 |
Open For Business (10:00 AM) |
Using Tech to Recommend the Best Handymen & Service Experts
Lua Jes Min, CEO, Recommend.my |
|
| 06-Oct-22 |
Tech Talk (11:00 AM) |
Digital and Personalised Customer Service
Guray Ozturk, Business Development Director, Infobip |
|
| 03-Aug-22 |
The 6AM Stretch (6:00 AM) |
When Is It Okay To Be Mad At Your Waiter?
|
|
| 28-Jul-22 |
Evening Edition (7:00 PM) |
Hello, May I Speak To A Human?!
Premkumar Chandrashegaran, Head of Data Science, Omnilytics |
|
| 24-Jun-22 |
Evening Edition (5:35 PM) |
Today On Twitter: The Customer Is (Not) Always Right
|
|
| 18-Feb-22 |
Enterprise Explores (12:00 PM) |
Humanising Your Customer Service Bots
Anirudh Shenoy, Senior Product Manager, Yellow.ai |
|
| 25-Feb-21 |
Tech Talk (11:00 AM) |
Talkative AI
Rajesh Ganesan, ManageEngine |
|
| 15-Dec-20 |
Open For Business (10:00 AM) |
The Human Voice in an AI Future
Ravi Saraogi, Uniphore |
|
| 12-Oct-20 |
Enterprise Explores (12:45 PM) |
Audio Is Not Dead, Yet.
|
|
| 18-Aug-20 |
Resource Centre (11:00 AM) |
The Next Normal: Cloud Communications
CS Gill, Infobip Malaysia |
|
| 05-Jul-19 |
Enterprise Explores (12:00 PM) |
Embracing Technology For Better Customer Experiences
Scott Rigby, Adobe |
|
| 20-Mar-19 |
HerVantage (11:00 AM) |
Hospitality Asia Platinum Awards
Jenn Ong |
|
| 25-Feb-19 |
Enterprise Explores (12:00 PM) |
Difficult Customer? Seven Proven Strategies To Turn The Relationship Around
Richard Bradbury | Freda Liu | Arvindh Yuvaraj |
|
| 05-Sep-18 |
Enterprise Explores (12:45 PM) |
How Do You Tell If A Bot Is Human?
Richard Bradbury | Freda Liu | Christine Wong |
|
The 6AM Stretch
World Market Watch
Shane Oliver, Chief Economist, AMP Capital
Morning Brief
Morning Brief
Patrick Diamond, Professor of Public Policy, at Queen Mary, University of London
Top Story
Sylvia To, Director, Bullish Capital Management
The Breakfast Grille
Amos Haw Chee Seng, Managing Director, HE Group Berhad
Morning Brief
Cliff Lim, Director of Risk & Compliance, Southeast Asia, Dow Jones
Morning Brief
Dato Prof Dr Ahmad Farhan Mohd Sadullah, Vice Chancellor, Universiti Putra Malaysia (UPM)
Opening Bell
Opening Bell
Sylvia To, Director, Bullish Capital Management
What's the Focus
Open For Business
Allan and Audrie Yeo, Co-Founders, Pick A Pickle
BFM Football Minutes
Euro Edition
Mattsplained
Matt Armitage, Founder, Kulturpop.
Enterprise Explores
TBC
The Breakfast Grille Repeat
Amos Haw Chee Seng, Managing Director of HE Group Berhad
Discovery Hour
Too Long; Should Read: Jazz 101 [REPEAT]; Daryl Ong, BFM
Front Row
Front Row
Health & Living
Doctor in the House; Dr George Lee, Consultant Urologist
Top 5 at 5
Popcorn Culture - A Quiet Place
Day One and The Best of 2024 So Far
BBC Programming
Just For Kicks
A Bit of Culture
